Hosted Email Telephony Solutions starting from as little as £7.99 per user per month.
New Generation of Business Telephony
The web has revolutionised our lives but the impact it has had on how businesses go about their operations is immeasurable. This combined with the progress in mobile telephony and the dramatic improvement in the reliability and performance of broadband has enabled a new generation of business telephony services and solutions, Hosted Telephony, communication and collaboration services to develop services that in the past relied on Server Monitoring to be held and maintained on company sites can now be hosted in the cloud. This ensures that software is always up to date and, at the same time reduces both maintenance and IT costs.
Historically, business telephony needed an on-site PBX to manage all call functionality and this was connected to the outside world through ISDN. This meant that businesses required two networks – one for voice and one for data. Both requiring different skill sets to manage them. Business VoIP now allows all of the telephony functionality to be hosted in the cloud in a multi-tenant environment.
Furthermore as mobile telephony also moves to IP and is provided over ‘smart’ devices, mobile VoIP allows a high level of integration between a company’s mobile service and its office telephony network. This Hosted Telephony provides many new features as well as large cost savings on mobile telephony.
UC One Communicator
The Business Premium service is a fully featured individual user service that includes advanced Unified Communications, including advanced call handling/routing features via a web based portal, UC One desktop (PC/MAC) and mobile (IOS/ Android) clients. The service is provided on a per user per month basis, enabling up to 6 devices, such as IP phones, Desktop Clients, smartphones, tablets etc. to register to the user’s account to make and receive calls. The service includes customer service support.
Ideal for: desk phones, hotel rooms, home offices, classrooms, retail shops, small reception areas, warehouses, garages, and kitchens
iHub Plus in addition to iHub Lite
App for Android and iOS
Conference up to 239 people
Notify your colleagues of your availability
Call Pick Up
iActivate – our online call management system
Ideal for: busy professionals, salespeople, executives, people who travel overseas regularly, people that want to maintain an office presence and never miss a call
Call Reporting – Case Study – Customer Service Desk Client
“We have a large service desk that provides support to our many customers that are having computer problems – in order to have a complete overview of how our agents are doing we’ve deployed the Call Reporting feature to track the inbound activity of our customers, agent efficiency/productivity – we use these metrics to set KPIs and for our quarterly one-to-ones”
Head of Service Delivery, Computer Repair Centre
Detailed call analytics
3 user plans to choose from depending on your requirements
Real-time call analytics
Customisable wall boards
Schedule bespoke reports
Call Recording – Case Study – Insurance Firm Client
“We are a large Insurance firm with many sites across the South of the UK. Legally we are required to have the Call Recording feature for compliance purposes but we have found that it’s actually really useful for staff training – we use both the good and the bad examples to show our new recruits how it’s done!”
IT & Telecoms Manager, Insurance Firm
On- Demand Recording is ideal for compliance purposes
Train new and existing staff using real world examples
CRM Integrations – Case Study – Coffee Company Client
“As we provide coffee machines and beans to many London businesses, the majority of our revenue is based on repeat custom – in order to ensure this we want to know everything about our customer when they call – their previous order, their billing status, if there’ve been any problems etc – this both saves time, and most importantly brings us closer to our customers as we are able to personalise their experience with us”
Head of Communications, Commercial Coffee Supplier
Enables users to have up to ten phone numbers and/or extensions assigned to them. The usual ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user’s primary phone number is the calling line identity. This feature is often used to allow a single station to be called locally from multiple originating local calling areas.
Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating the service via MiHub or dialling the Feature Access Code (FAC), callers without available caller identification are informed that the user is not accepting calls at that time. The user’s phone does not ring and the user sees or hears no indication of the attempted call. This service does not apply to calls from within the group. You can deactivate the feature through MiHub or the FAC.
Business Continuity/Call Forwarding Not Reachable (CFNR) allows a user to designate a phone number for all calls to route to when your main phone is not reachable due issues such as unplugged phone, power outage, or natural disaster. Users have the option to activate and deactivate the service by dialling the feature code to activate or deactivate, or by configuring the service via MIHub. If activated, a user must specify the forwarding number.
Provides the ability to monitor the phone status of users within a defined group (for example, busy, idle, do not disturb). Each monitored user appears on a button/line appearance, and the status of each monitored phone is indicated by the button LED lamp/status icon.
Enables a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by dialling the activate or deactivate feature access code or configuring the service via MiHub. If activated, a user must specify the forwarding number. Users may also forward these calls directly to Voice Mail by using the activate or deactivate feature access code or via MiHub
Enables a user to redirect calls to another destination when an incoming call encounters a busy condition. Users have the option to activate and deactivate the service by dialling the activate or deactivate feature access code or configuring the service via their web interface. If activated, a user must specify the forwarding number. Users may also forward these calls directly to Voice Mail by using the activate or deactivate feature access code or via MiHub.
Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Users have the option to activate and deactivate the service by dialling the activate or deactivate feature access code or configuring the service via their web interface. If activated, a user must specify the forwarding number and the number of rings before forwarding.
Users may also forward these calls directly to Voice Mail by using the activate or deactivate feature access code or via Mihub.
Enables a user to define criteria that causes certain incoming calls to be redirected to another destination. If an incoming call meets user specified criteria, the call is redirected to the user specified destination. The user controls the service via the MiHub desktop web interface which provides the ability to set the forwarding destination address and the criteria sets for determining which calls require forwarding. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.
Call history includes such information as start date, start time, calling number, called number, caller ID, caller ID information (city and state), call duration, and type of call (outgoing, incoming and missed).
MiHub administrators can view the call history for each number assigned to their account.
Individual users can see their call history (outgoing, incoming and missed) and place calls via the click to dial feature.
Enables a user to place an existing call on hold for an extended period of time, and then retrieve the call to resume conversation. While the calling party is held, the user can choose to make a consultation call to another party.
Attended: Enables a user to consult with the add-on party before transferring the caller. To initiate call transfer with consultation, the user hits the “transfer” button/icon and dials the add-on party. When the call is answered, the user can consult with the add-on party. To transfer, the user hangs up causing the caller to be connected to the add-on party. Users have the option to have a three way call instead by hitting the transfer button a second time after the add-on party answers the call.
Blind: Enables a user to transfer a call to another party unannounced without conversation. To initiate a blind call transfer, the user hits the “transfer” button/icon and dials the add-on party. When the destination phone rings, the user hangs up and the call directed to the other party. Alternatively, the user can use a flash hook to initiate the transfer.
Enables a user to answer a call while already engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. To answer the waiting call, the user presses feature button on the phone. The user connects with the waiting party and holds the original party. By pressing the feature button, the user reconnects to the original party and holds the waiting party. The feature completes when any party hangs up.
A Group Call Pick-Up Feature which enables a user to answer a call directed to another phone in their group by dialling the respective feature access code followed by the extension of the ringing phone.
This version of the Directed Call Pick-Up service enables the user to barge-in on the call if already answered, thereby creating a three-way call. Administrators can configure whether or not a warning tone is played when a barge-in occurs.
Allows users to set their station as unavailable so that incoming calls are given a busy treatment. Users have the option to activate and deactivate the service by dialling a feature access code (activate or deactivate), configuring the service via their web interface, desktop or mobile client. A status indicator on the MiHub Phone desktop identifies whether this service is enabled.
The Enterprise Directory in MiHub allows Users to access Contacts and Contact Groups within their organization. The Enterprise Directory is comprised of the Users and Groups that have been provisioned in IHub by their Site Administrator. Users have the ability to search Contacts / Groups by Name or Number and to initiate phone calls directly from the portal via Click-to-Call functionality.
Feature Access Codes are codes that can be entered through the phone keypad to control the configuration of certain features. To use a Feature Access Code, off-hook the phone and enter the appropriate Feature Access Code. For features that require additional input, follow the audible prompts to input the required additional information. The code list is provided in the Quick Reference Guide.
Enables a user’s phone number profile, features, and calling plan to be temporarily loaded onto a shared (host) phone. It is comprised of two features: Hot-desking Host (Multi-user Phone) and Hot-desking Guest (Transportable Profile) that work together to allow the customer to designate specific phones (hosts) that users (guests) can temporarily log into and use as their own phone. When a guest logs into a host phone, their user profile is automatically transferred to the device. The host device then becomes the user’s primary device while they are logged into it.
Hotline (sometimes referred to as Automatic Ring Down or Hot Dial) feature configures a phone to automatically call a pre-configured telephone number when taken off-hook. When configured, the telephone only makes calls to one number and cannot be used to call any other number. SIP Phones will need to be configured to send off hook message.
Enables user to user or group intercom service across an enterprise. When a user dials the respective feature access code followed by the called party’s extension, the system requests that the called station answer automatically. Users and administrators can define accept and reject lists, which can include wildcards.
Allows users to add up to 5 other parties to a call. When on a call, the user presses the conference button on the phone and dials the number of the add-on party. When the called party answers, the user hits the conference button to add the add-on party. The user can repeat this sequence up to 5 times enabling a call with 6 parties.
Enables a user to block delivery of his/her identity to the called party. The feature can be enabled for a single call or for all calls. The user controls the service via a web interface or through feature access codes. If activated, all calls made by the user have the user’s identity blocked. If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering the respective feature access code for Calling Line ID Delivery per Call. Once the call is over, Calling Line ID Blocking is restored.
The Personal Directory in MIHub allows Users to create and manage personal contacts in their web portal. Users have the ability to search personal contacts by Name or Number and to initiate phone calls directly from the portal via Click-to-Call functionality.
Allows a user’s phone to ring with a different cadence based on pre-defined criteria. This feature can be used as a way to quickly notify the user that a specific number is calling or when a call is from inside your group or outside your group.
Remote Office enables telecommuters and mobile workers to use all of their features while working remotely. Since calls are still originated from IHub, the service provides an easy mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private.
Enables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user specified criteria, the call is allowed to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call. The user controls the service via a web interface MiHub, which provides the ability to establish the criteria sets for determining which calls are allowed to complete. A criterion set is based on incoming calling line identity, time of day, and day of the week. Multiple criteria sets can be defined.
calls to be blocked. If an incoming call meets End User Subscriber-specified criteria, the call is blocked and the caller is informed that the End User Subscriber is not accepting calls. The End User Subscriber controls the service via a web interface, which provides the ability to establish the criteria sets for determining which calls require blocking. A criteria set is based on incoming calling line identity, time of day, and day of week. Multiple criteria sets can be defined.
Enables users to define a “find-me” list of phone numbers that are alerted sequentially for incoming calls that match specified criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. The caller can also interrupt the search to leave a message by pressing a DTMF key.
Allows for incoming calls to ring on up to 5 additional phones simultaneously for a Business Plus or 6 for the Premium Service package and 10 additional Site phones for the Business Lite Service package, connecting the first phone to be answered. If one of the phones is already hosting an active call under the line ID, incoming calls are delivered to the active phone and any outgoing calls from another phone using the same line ID are blocked. Shared Call Appearance is used to associate a user’s Mobile or Desktop client with their main number.
Enables users to have multiple phones ring simultaneously when any calls are received on their IHub phone number. The first phone to be answered is connected. For example, calls to a user’s desk phone could also ring the user’s mobile phone, in case the user is not at his/her desk. An optional setting for this feature is Answer Confirmation that requires the user answering the call to hit a digit on their phone before the call is completed. This ensures that a call is not picked by a voice messaging system before the call can be answered which may happen if a call is ringing to a cell phone that is turned off. With Answer Confirmation turned and a cell phone is turned off, other phones in the simultaneous ring list will still ring and can be answered.
Allows users to access their voicemails via multiple options beyond direct phone access. Voicemail notifications can be retrieved via the MiHub portal, or via email with WAV file copies sent to any email address. Additionally, if you just want a notification of a voicemail, notifications can be sent to your cell phone via text or email. This allows users to be mobile and also have real time access to their voicemails like they were in the office. Unified Messaging also supports additional the uploading of voice greetings and setting call
Web tools for Site self-administration and the User Dashboard allow easy setup and manipulation of features such as Automated Attendant, Hunt Groups, Call Rules, Call History Reporting, Selective Call Forwarding, and Voice Messaging.
Video Calling is supported between video enabled phones and clients on the same IHub system. This includes the UC-One Desktop and Mobile clients, as well as VVX 500 and VVX 600 phones using the optional VVX USB camera. The camera is plug-and-play for users with Polycom VVX 500 or 600 phones.
Provides a recorded announcement message and the ability for a caller to record a voice message for the called party. The announcement message can be a personal message recorded by the voicemail owner or a default system message.
What are the benefits of hosted IP telephony?
There are numerous benefits for businesses employing hosted VoIP solutions
Business communications require reliability as the most important element of the service mix. Spectrum the IT Support Company have invested in the best infrastructure available so as to ensure its customers get the best possible experience and can be confident that the service will always be best available on the market.
Feature Rich Hosted VOIP
The Spectrum hosted business VoIP service is a feature-rich, cost-effective, flexible solution scalable for any size of business and any number of sites.
The Spectrum HIPT solution provides services to most industry sectors including retail, hospitality, legal, finance, property, serviced offices, education and the public sector. Many high profile companies use the Spectrum service and rely on it for their day to day communications.
Hosted PBX VOIP Functionality
The service is feature rich and combines PBX functionality, incoming call management, call recording and mobile integration. Spectrum partners are working with a company utilising network infrastructure provided by the global market leader, ensuring quality of service and innovation in addition to continuity, scalability and 24/7 professional support.
Standard Hosted VOIP Features
Spectrum’s hosted VoIP service is feature rich incorporating all standard PBX functionality and much more.
Spectrum offers a very large choice of on premise equipment including IP handsets, routers and switches. All IP hardware and software that Spectrum sells onto its network have been thoroughly tested. We try to offer our customers the widest possible choice of IP phones from multiple manufacturers. Spectrum also provides financing and rental options in order to reduce CAPEX costs.