New Generation of Business Telephony
The web has revolutionised our lives but the impact it has had on how businesses go about their operations is immeasurable. This combined with the progress in mobile telephony and the dramatic improvement in the reliability and performance of broadband has enabled a new generation of business telephony, Hosted Telephony, communication and collaboration services to develop. Services that in the past relied on Server Monitoring to be held and maintained on company sites can now be hosted in the cloud ensuring that software is always up to date and, at the same time reduce both maintenance and IT costs.
Historically, business telephony needed an on-site PBX to manage all call functionality and this was connected to the outside world through ISDN. This meant that businesses required two networks – one for voice and one for data. Both requiring different skill sets to manage them. Business VoIP now allows all of the telephony functionality to be hosted in the cloud in a multi-tenant environment.
Furthermore as mobile telephony also moves to IP and is provided over ‘smart’ devices, mobile VoIP allows a high level of integration between a company’s mobile service and its office telephony network. This Hosted Telephony provides many new features as well as large cost savings on mobile telephony.
UC One Communicator
The Business Premium service is a fully featured individual user service that includes advanced Unified Communications, including advanced call handling/routing features via a web based portal, UC One desktop (PC/MAC) and mobile (IOS/ Android) clients. The service is provided on a per user per month basis, enabling up to 6 devices, such as IP phones, Desktop Clients, smartphones, tablets etc. to register to the user’s account to make and receive calls. The service includes customer service support.
Similar functionality to the Business Premium Client, but with up to 5 device registrations and excludes UC One mobile and Tablet support.
The Business Lite service is aimed at a telephony user that does not need the features and multimedia capabilities of desktop and mobile clients. But only requires the ability to make and receive calls on an approved IP phone and call handling/routing features via a web based portal. Business Lite is provided on a per user per month basis.
Office provides a restricted set of features for low usage environments such as meeting room, warehouse, stores etc. Office is provided on a per user per month basis.
Company Number provides customers with a dedicated service for handling company numbers which may require distribution amongst multiple users. These numbers may be main reception numbers, sales numbers and support numbers. This service allows specific call plans, such as hunt groups, call forwarding, pick up groups etc, to be defined for an inbound number or numbers, with calls terminating on existing users who subscribe to Business Premium, Business Plus or Business Lite. Company number also allows a separate web based portal to be used for defining call routing services, which allows for easier and simpler routing and control of inbound services. It is also possible to enable a second line on multiple line IP phones to be defined for the Company Number, allowing easy identification of the inbound call, as well as ID of the caller through CLI presentation. The service is designed only for inbound routing and does not feature outbound call services. Company Number is provided on a per number per month basis.
|Feature||Hosted Service Packages|
|UC – One – Desktop (MS & Mac)||N||N||N||Y||Y|
|UC- One – Video Calling Point to Point||N||N||N||Y||Y|
|UC- One – Instant Messaging & Presence||N||N||N||Y||Y|
|UC- One – Desktop Sharing||N||N||N||Y||Y|
|UC- One – My Room Collaboration||N||N||N||Y||Y|
|UC- One – Mobile||N||N||N||N||Y|
|UC- One – Tablet||N||N||N||N||Y|
|Alternate Numbers w/ Distinctive Ring||N||N||N||Y||Y|
|Anonymous Call Rejection||Y||N||N||Y||Y|
|Business Continuity (CFNR)||Y||Y||Y||Y||Y|
|Busy Lamp Monitoring||Y||Y||Y||Y||Y|
|Call Forwarding Always||Y||Y||Y||Y||Y|
|Call Forwarding Busy||Y||Y||Y||Y||Y|
|Call Forwarding No Answer||Y||Y||Y||Y||Y|
|Call Forwarding Selective||Y||N||Y||Y||Y|
|Call Logs w/ Click to Dial||Y||Y||Y||Y||Y|
|Call Transfer (Attended & Blind)||Y||Y||Y||Y||Y|
|Call Waiting ID||Y||Y||Y||Y||Y|
|Directed Call Pickup||Y||Y||Y||Y||Y|
|Directed Call Pickup with Barge In||Y||Y||Y||Y||Y|
|Do Not Disturb||N||Y||Y||Y||Y|
|Enterprise Phone Directory||Y||Y||Y||Y||Y|
|Extension Dialling, Variable Length||Y||Y||Y||Y||Y|
|Feature Access Codes||Y||Y||Y||Y||Y|
|Inbound Caller ID (Name & Number)||Y||Y||Y||Y||Y|
|Main Number Outbound Caller ID||Y||Y||Y||Y||Y|
|Multi Way Conferencing (6)||Y||N||Y||Y||Y|
|Outbound Caller ID Blocking||N||Y||Y||Y||Y|
|Personal Phone Directory||Y||Y||Y||Y||Y|
|Selective Call Acceptance||N||N||Y||Y||Y|
|Selective Call Rejection||Y||Y||Y||Y||Y|
|Shared Call Appearance||Y (10)||N||N||Y (5)||Y (6)|
|Speed Dial 100||N||N||Y||Y||Y|
|User Web Portal||Y||N||Y||Y||Y|
|Video (Point to Point)||N||N||Y||Y||Y|
Users may also forward these calls directly to Voice Mail by using the activate or deactivate feature access code or via Mihub.
- MiHub administrators can view the call history for each number assigned to their account.
- Individual users can see their call history (outgoing, incoming and missed) and place calls via the click to dial feature.
What are the benefits of hosted IP telephony?
There are numerous benefits for businesses employing hosted VoIP solutions;
- Significant cost savings
- Flexibility and improved functionality
- Office phone can ‘go anywhere’ in the world with the employee
- Ideal for homeworking and hot desking
- Integration of office and mobile services
- Future proofing
- Greater personal control of how calls are to be managed
- Secure IM and presence functionality
- Video calling
- Collaboration tools such as document sharing and white boarding.
- Easy and cheap to scale both up and down.
- Smaller companies benefit from features and functionality that they otherwise would not be able to afford.
Why Spectrum is the Hosted VOIP Provider Your Business Needs
Spectrum utilises market leading technology designed for the enterprise market. Genband is the undisputed leader in VoIP infrastructure in the world;
- Supplies 80 of the top 100 global operators
- Supplies 19 of the top 20 global tier 1?s
- 41 million customer lines have migrated to Genband’s IP switches.
- Is No.1 in Global VoIP Switching (softswitch)
- 18 million new SIP ports have been provisioned.
- 41 million ports have migrated to IP
Business communications requires reliability as the most important element of the service mix. Spectrum the IT Support Company have invested in the best infrastructure available so as to ensure its customers get the best possible experience and can be confident that the service will always be best available on the market.
Feature Rich Hosted VOIP
The Spectrum hosted business VoIP service is a feature-rich, cost-effective, flexible solution scalable for any size of business and any number of sites.
The Spectrum HIPT solution provides services to most industry sectors including retail, hospitality, legal, finance, property, serviced offices, education and the public sector. Many high profile companies use the Spectrum service and rely on it for their day to day communications.
Hosted PBX VOIP Functionality
The service is feature rich and combines PBX functionality, incoming call management, call recording and mobile integration. Spectrum partners are working with a company utilising network infrastructure provided by the global market leader, ensuring quality of service and innovation in addition to continuity, scalability and 24/7 professional support.
Standard Hosted VOIP Features
Spectrum’s hosted VoIP service is hugely feature rich incorporating all standard PBX functionality and much more.
- Voicemail, including unified messaging
- Call recording
- Music on Hold
- Instant messaging and presence
- Call Queuing
- Reception Console
- Video calling
- Meet me conferencing
- Video conferencing
- Fax to email
- Call reporting
- Name presentation
- Hunt Groups
- PC Client
- Click to call
- Mobile client
- Mobile ‘call grabber
- Personal Agent ( web based self- administration)
IP Phones, SIP Phones & VOIP Phones
Spectrum offers a very large choice of on premise equipment including IP handsets, routers and switches. All IP hardware and software that Spectrum sells onto its network have been thoroughly tested. We try to offer our customers the widest possible choice of IP phones from multiple manufacturers. Spectrum also provides financing and rental options in order to reduce CAPEX costs.
Spectrum VOIP phone, router and switch suppliers include:
Contact Us today, to know more about our IT network support services and discuss your project requirements.
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