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PDA Solutions
PDA
Solutions
 Spectrum
Networks Solutions specializing in PDA applications. Our company vision
is to exceed our clients' expectations in each and every instance, on
time and below budget. We accomplish this through our attention to detail
and our full commitment to the absolute satisfaction of all our customers.
Our group of skilled Internet professionals has experience
working with a variety of industries This cross-industry experience
gives us the unique ability to analyze your specific business needs
and determine how you can best benefit from using the Internet as a
business tool for small devices like IPAQ and PALM
Spectrum Networks Solutions will create applications
that will allow your employees to collect sales and inventory data using
handheld PCs and send that data to your server over the internet. Applications
like these can streamline your company's logistical process and keep
the information in your database up to date. Using Our "Call Management
System" designed for handheld devices using which company can assign
the call details to infields employees, engineers and remotely monitor
the status of each individuals calls assigned to each engineers or employee.
This is the best solution for the Support Industries who provide after
sales supports to their customers.
A Spectrum Networks Solutions will create applications that will allow
your employees to collect sales and inventory data using handheld PCs
and send that data to your server over the internet. Applications like
these can streamline your company's logistical process and keep the
information in your database up to date. Using Our "Call Management
System" designed for handheld devices using which company can assign
the call details to infields employees, engineers and remotely monitor
the status of each individuals calls assigned to each engineers or employee.
This is the best solution for the Support Industries who provide after
sales supports to there customers.
 
Technical Expertise
Pocket PC 2000
EVB
EVC++
J2ME
SQL CE
Brew
Puma Tech SDK
Call Management System
The application PDA based Call Mgmt System is essential solution for
automating the backend process and enabling organizations to attend
to their customer queries in minimal time frame and efficiently
Scope
PDA Call Mgmt System is an efficient solution enabling the organization’s
support engineers to address customer queries without even visiting
the office for the call details. In this all the customer queries and
complaints are stored in a central server. In this case each customer
has been allotted a support Engineers based on customer ID.
Within PCMS, everyday the administrator will assign all the calls query
and details to the support Engineers. Thus support Engineers can download
all the calls queries details thru their PDA and GPRS enabled mobile
phone. In this way the support Engineers get all the details of the
calls to be attended with the query or problem, so he doesn’t
need to go the office to collect these details.
Upon solving the customer query/problem and call completion,
the support Engineers can upload all the call completion details thru
his PDA (and the mobile phone) to the central sever and would move on
to the next customer call activity. And if there are no calls then the
support Engineers should return to the office.
During uploading the call completion details the support
Engineers has to put his digital signature using a digital pen or light
pen and then upload all the details.
Within PCMS, all the support Engineers would be assigned
a unique id and password, so as to login, download or upload required
data from the central server.
All the call activities and status details are
available to the administrator for monitoring and administrative purpose.
Features
Automated call management process
and mapping using PDA with mobile phone.
Automated assignment of all the customer call details to the Support
Engineers.
Availability of all the call details and its corresponding status are
available, like calling pending, calling open, call closed on admin
module etc.
Almost real time logging of the customer queries and also support Engineers
call attended details.
Security from all ends and also having the secure id and password for
Support Engineers.
Client Server architecture.
Automated two-way communication process with minimal manual interventions.
Add/Modify/Delete specific users (support Engineers to the customer).
All message details download or upload are stored in a database.
Different Kind of Reports are available.
Add/Modify/Delete user / Group or Add/Modify/Delete specific users from
Group
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Technical Expertise
